TRAINING PROGRAMS

We've designed, developed, and delivered a wide range of leadership, professional development, and technical training programs for many diverse organizations. We can customize one of these programs for you, develop custom programs designed specifically for you, or help you find commercial instructor-led or online programs that will provide the results you need. Here's a partial list of courses we've delivered:

TALENT MANAGEMENT AND WORKFORCE DEVELOPMENT

• Developing a Competency Model that WORKS
• Putting Competency-Based Talent Management to WORK
• Strategic Training: Aligning Learning with Organizational Goals
• Service Leadership
• The Manager’s Role in Developing Talent

LEADERSHIP DEVELOPMENT

• Selecting for Talent: Behavioral Interviewing
• All About Performance: Key Skills and Strategies for Leaders
• Leadership: A Situational Approach
• Strategic Planning and Goal Setting
• Giving and Receiving Feedback
• Delegation Skills that Make a Difference
• Managing the New Employee
• Managing the Difficult Employee
• Creative Problem Solving
• Managing a Diverse Work Team

PROFESSIONAL DEVELOPMENT

• Overcoming Negativity in the Workplace
• Managing Conflict
• Emotional Intelligence: An Overview
• Teaching and Coaching your Peers
• Take Charge of Your Day: Managing Time
• Using Outlook as a Time Management Tool
• Being a Courageous Follower
• Managing Up: Strategies for Communicating with Your Boss
• Managing Your Career
• All About Performance: Enhancing Your Value to the Organization
• Mastering Change and Transition
• Communication: Key to Team Success
• Better Communication through Smart Questions
• Valuing our Differences
• Responding to Threatening Behavior

CUSTOMER SERVICE

• Basics of Customer Service
• Teleprofessionalism
• Service Recovery
• Coping with the Stress of Customer Service